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What All Mistakes Businesses Must Avoid in Outbound Telemarketing Campaigns?

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outbound telemarketing servicesOutbound telemarketing services is a marketing approach that really requires proper planning and strategizing. If carried out in an appropriate manner, it can reap better results. Otherwise, believe it or not it won’t have remained as most preferred marketing choice for so long.

On the flipside, done incorrectly it can result into to impaired customer connections, which further impacts your business bottom lines. It goes without saying that the difference between outbound telemarketing services carried out in proper manner and done incorrectly is huge. Dedicated and determined telemarketers undeniably make it work for them because they first try to gain better insight about the ongoing market trends, fluctuating consumer demands and avoid the basic errors done by non-experienced marketing agents.

In order to make most of the outbound telemarketing services without having to do it themselves, many organizations look forward to outsource these solutions to reliable and experienced third party call centers. While it helps them avoid getting involved in day to day operations and focus on core competencies to make their bottom line stronger. Therefore, hiring a third party vendor do make sense in such scenarios.

Through this post, let’s try to learn about some of the mistakes that businesses of all sizes should evade in outbound telemarketing campaigns:

– Inadequate targeting: It has been observed that companies that gained success ladder try to understand their target audience first rather jumping into the bandwagon. This calculative move obviously helps companies to discern how to qualify leads in way that they’re not wasting time and unnecessarily infuriating customers who might be right targets for other marketing campaigns.

– Below par marketing campaigns: If you don’t recognize what the objective of your campaign is, the call representatives making the calls on your behalf would certainly not, and the audience they are calling will even feel more confused.

– Insufficient information about product or service: Do you know that your prospective or existing customers aren’t stupid that they can’t make out whether the agents they are speaking with hold complete product or service information? By speaking once they can know that agent doesn’t know much about the product he or she is selling. It’s better to seek professional outbound telemarketing services provider than ruining your brand image or you need to conduct regular training of your in-house team.

– Violating the law: This is where outbound telemarketing services providing agencies play a critical role. They are typically far more in touch with pertinent regulations and telemarketing limitations, and they have better means to recurrently add on names of the list that fall under the category of “do not call” lists. Regulatory penalties are unreasonable and can tote up immediately (predominantly if you are using dialer phone), so it’s imperative to be well aware about these guidelines.

– Over-dependence on scripts: It has been revealed that prospects can even make out smartly that a call representative is reading out a written script, and it’s implausible to build that confidence level in the brand by them. Call representatives need to be trained properly on regular intervals so that they sound like genuine marketer who is trying to sell the product, not reading out a script.

– Building faith: The best outbound call representative is one who motivates confidence in target audience. Telemarketing experts should sound welcoming without being arrogant, and they should circumvent taking so little interest that they appear as if some robot is actually speaking to the customers.

– Listening to your customer is equally important: You need to make your in-house team of agents understand that they should hurry in reading script they been provide. In between they have to give pause to know what the customer want to know or asking. Otherwise, you will miss out with critical clues that can help you close the deal.

– Non-closure of the sales leads: Technically speaking, knowledgeable and veteran outbound call agents understand very well that making your customers wait unnecessarily for long isn’t a good idea. In such scenario, possibilities are that you may end up losing your valuable client.

– Hopping analysis of the post-campaign outcomes: This is another blunder that usually business owners commit and do learn from their mistakes later on, and few outbound telemarketing services providing call centers are no exception. So always keep in mind that once your campaign is over, you must try to sit with in-house marketing team or third party service provider team examine and know in detail for intelligence that will help you indeed in improving your upcoming campaigns. As you will know where exactly you were lacking in the preceding campaign.

In few words:

Outbound telemarketing services can help you gaining desired success in business, but you need to pay heed on some of the abovementioned mistakes before strategizing any campaign. Rather than experimenting it’s always wise to take assistance of true professionals so that you can take advantage of this technique of marketing.

Stanislaus Okwor is a Web Designer / Developer based in Lagos - Nigeria. He is the Director at Stanrich Online Technologies. He is knowledgeable in Content management System - Wordpress, Joomla and PHP/MySQL etc

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